This Malaysian airline is taking accessible travel to the skies
AS ACCESSIBLE TOURISM continues to be on the rise, more and more companies and brands are stepping up to be accessible travel-friendly.
And one Malaysian airline intends to do the same.
Malaysia’s flag carrier Malaysia Airlines Berhad (MAB) has initiated two training programmes to improve its service in supporting and assisting disabled passengers.
This is in line with its “Malaysian Hospitality” (MH) philosophy, with aims to serve the disabled community better through theoretical lessons and on-hands practical experience handled by disability advocates.
About 5,200 of MAB’s customer-facing employees will be trained in different touch points such as the check-in counters, flight attendants, baggage handlers, and lounge attendants.
The training also includes MAB’s sister companies such as Malaysia Aviation Group, Firefly, MASwing, and Aerodarat Services Sdn Bhd.
The training is divided into four comprehensive modules that include the most common disabilities categories:
- Reduced mobility
- Visual impairment
- Hearing impairment
- Learning disabilities
Each module is conducted by a certified specialist approved by the Department of Social Welfare and handpicked from the Malaysian Confederation of the Disabled (MCD).
“Since September last year, we have trained 2,600 of them to be used in their work practices and we are currently on track to completely train our staffs by the end of this year,” Malay Mail quoted MAB Priority Guest Management manager Mohd Zahil Mohd Zuslaini as saying.
The training sessions are mandatory and conducted weekly from Monday until Thursday, 8:30am until 5:30pm daily.
To add on, last month, MAB made its 624 in-flight safety cards available in braille on all its aircraft.
It is the first airline in Malaysia to do so.
The cards in both Bahasa Malaysia and English are designed in braille text to allow visually-impaired passengers to understand the airline’s safety procedures during an emergency.
Safety is important to us for all passengers, including the visually impaired. Printed in Bahasa Malaysia and English, our Braille Safety Cards contain important safety information. #MalaysiaAirlines pic.twitter.com/vg79TbJVLt
— Malaysia Airlines (@MAS) May 24, 2018
According to The World Bank, one billion people, or 15 percent of the world’s population, experience some form of disability. One-fifth of the estimated global total, or between 110 million and 190 million people, experience significant disabilities.
And of that figure, more than 26 million adults with disabilities travel for pleasure and/or business, taking 73 million trips, according to an Open Doors Organization (ODO) study.
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Source: Travels travelwireasia.com